Refund Policy

At G’Glore, a DBA of Saintilma Store LLC, we want you to be satisfied with your purchase. Because our products are beauty and personal-care products, we have established the following policy to protect both our customers and the quality and safety of our products.

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1. Eligible Returns

Eligible products may be returned within 30 days of delivery for a refund if they are:

• Unopened and unused.

• In their original packaging.

• In resalable condition.

• Accompanied by proof of purchase or order information.

For health, hygiene, and product-safety reasons, opened, used, or altered beauty and personal-care products are not eligible for return, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.

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2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at contact@gglore.com.

Please provide your order number and photographs of the product and packaging. After reviewing the issue, G’Glore may provide a replacement, store credit, or refund, as appropriate.

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3. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If your refund is approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank, credit-card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error by G’Glore, a defective product, or another circumstance requiring a refund under applicable law.

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4. Return Shipping

Customers are responsible for return shipping costs for returns based on personal preference, unless otherwise required by applicable law.

G’Glore will cover reasonable return shipping costs when the return is due to an error on our part, such as receiving an incorrect or defective product.

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5. Non-Returnable Items

The following are generally not eligible for return:

• Opened or used beauty and personal-care products.

• Products that have been altered, damaged, or contaminated after delivery.

• Products returned without authorization.

• Gift cards or promotional items, where applicable.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.

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6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at contact@gglore.com. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, it may no longer be possible to cancel it, and the applicable return policy will apply.

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7. Exchanges

We do not generally offer direct exchanges for beauty and personal-care products. If you receive an incorrect, damaged, or defective product, please contact us so we can determine the appropriate resolution.

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8. Refund Policy Changes

G’Glore reserves the right to update this Refund Policy from time to time. Changes will be posted on this page with the updated effective date. The policy applicable at the time of purchase will generally govern the transaction, except where applicable law requires otherwise.

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9. Contact Us

For questions regarding refunds, returns, or your order, please contact:

G’Glore
A DBA of Saintilma Store LLC
Email: contact@gglore.com

Nothing in this Refund Policy is intended to waive, restrict, or limit any consumer rights or protections provided under applicable law.