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Shipping Policy

Important Legal Notice

G’Glore, a DBA of Saintilma Store LLC, is a New Jersey business. By placing an order, customers acknowledge and agree to this Shipping & Return Policy, to the extent permitted by applicable law. Shipping and delivery times are estimates unless otherwise stated and may be affected by circumstances beyond G’Glore’s reasonable control. Nothing in this policy is intended to waive or limit any consumer rights or protections provided under applicable federal, New Jersey, or other applicable laws. G’Glore reserves the right to update this policy as necessary to comply with applicable laws and regulations.

Shipping & Return Policy

Effective Date: August 2026

At G’Glore, we are committed to providing a smooth and reliable shopping experience. Please review our shipping and return policy below before placing your order.

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1. Order Processing

  • Orders are processed within 3 business days, excluding weekends and holidays.

  • Orders placed after 5:00 PM ET will be processed on the next business day.

  • Once your order has shipped, you will receive an email confirmation with your tracking information.

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2. Shipping Rates & Delivery

  • Standard Shipping: Estimated delivery within 10 business days.

  • Expedited Shipping: Estimated delivery within 3 business days.

  • Free Shipping: Available on qualifying orders of $100 or more.

Delivery estimates begin after your order has been processed and may vary due to circumstances outside of G’Glore’s control, including severe weather, carrier delays, customs processing, or other unforeseen circumstances.

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3. International Shipping

G’Glore currently ships to select international destinations, including Canada, Europe, and the Caribbean.

International shipping rates and delivery times vary depending on the destination. Customers are responsible for any applicable customs duties, taxes, tariffs, or import fees associated with their order.

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4. Order Tracking

A tracking number will be sent to the email address provided at checkout once your order has shipped.

If you do not receive your tracking information, please check your spam or junk folder. If you still cannot locate your tracking information, please contact G’Glore Customer Support.

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5. Lost, Stolen, or Undelivered Packages

Once an order has been shipped and transferred to the carrier, G’Glore is not responsible for packages that are lost, stolen, damaged, or delayed by the carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier directly and, when appropriate, check with household members, neighbors, or your building's management.

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6. Returns & Exchanges

We want you to be satisfied with your G’Glore purchase. Due to the nature of beauty and personal-care products, opened, used, or altered products cannot be returned or exchanged for hygiene and safety reasons.

Eligible unopened and unused products may be returned within 30 days of delivery, provided the product remains in its original packaging and condition.

To request a return, please contact G’Glore Customer Support at contact@gglore.com before sending the product back. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the product was received damaged, defective, or the wrong item was shipped.

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7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery. Include your order number and clear photographs of the product and packaging so that we can review the issue and determine the appropriate resolution.

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8. Refunds

Once an approved return is received and inspected, G’Glore will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your financial institution or payment provider to process the refund.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective product.

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9. Contact Us

If you have questions about your order, shipping, or a return, please contact G’Glore Customer Support.

G’Glore
A Saintilma Store LLC brand

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